Return and Refund Policy at Trippy OneUp Bars
Welcome to TrippyOneUpBars.com, the premier online destination for OneUp Chocolate Bars, DMT Vape Pens, and Polkadot Chocolate Bars. We stand behind the quality and satisfaction that our products bring to our customers. Understanding that issues may arise, we’ve established a transparent and straightforward Return and Refund Policy to ensure a hassle-free process for our valued customers.
Eligibility for Returns
To qualify for a return, items must be in the same condition that you received them, unopened, and in their original packaging. To complete your return, we require a receipt or proof of purchase. Please note, due to the nature of our products, we cannot accept returns on any item not in its original condition, or items that have been opened or used.
Return Process
If your purchase meets the return criteria, please contact our customer support team within 30 days of receiving your order. Our team will provide you with instructions on how to proceed with the return, including the address to which the item should be sent. Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned product. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our customer support team for further assistance.
Non-returnable Items
Please note that certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. This does not affect your statutory rights.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
For more information about our Return and Refund Policy, or if you have any questions, please contact us by visiting our Contact Us page. Our dedicated team is committed to ensuring your satisfaction and will work diligently to address any concerns you may have.
At TrippyOneUpBars.com, we value your trust and strive to ensure that every aspect of your experience with us is positive, including the process of returns and refunds. Thank you for choosing us for your psychedelic needs.